Bookings
Booking and cancellation policy.
Short version: appointments are paid in advance, and you can cancel or reschedule free of charge up to 24 hours before we meet.
This policy covers appointments booked online. On-site work and larger engagements follow the terms agreed in writing for them.
Payment in advance
All appointments are paid at the time of booking, in euros, via Stripe. Your booking is confirmed once payment completes.
Canceling and rescheduling
You may cancel or reschedule free of charge up to 24 hours before the scheduled start time, using the links in your confirmation email. Cancellations made at least 24 hours in advance receive a full refund.
Within 24 hours
Cancellations inside the final 24 hours, and missed appointments, are non-refundable. If something truly exceptional happens, write to me.
Refunds
Refunds go back to the original payment method via Stripe, typically within 5–10 business days.
One exception: the EUR 1 validation charge taken when you book the introduction call is not refundable.
Prices and VAT
Prices are stated net. Where Swiss VAT applies, it is shown at checkout.
Questions
Write to [email protected].
Effective: 21 October 2026. Kenneth Younge Advisory may update this policy; the version published here applies to new bookings.